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Assistant Manager

Posted: 03/17/2023

Job Title:

Assistant Manager

Job Category:



Sales Floor/Processing Floor

Job Code/ Req#:




Travel Required:


Level/Salary Range:


Position Type:


HR Contact:

Peter Cisneros

Job Description

Works in collaboration with the Store Manager to manage all aspects of store operations.


Sales/Processing Floor: 

  • Maximizes donations and controls inventory levels by ensuring all saleable products reach the sales floor through monitoring and coaching processing floor staff to achieve production expectations.

  • Perform stock management for inventory replenishment in conjunction with the front-end supervisor.

  • Assist Store Manager in the training, coaching, and feedback necessary to help staff strengthen and develop skills

  • Assist and give input to Store Manager regarding workflow and proper scheduling of employees and volunteers.

  • Lead donation associates in creating a friendly and engaging environment with donors.

  • Give excellent customer service and remains calm and professional under stressful situations 

  • Maintain the processing floor and inventory in a clean, neat, and presentable way. 

  • Maintain a safe work environment at all times by following company safety regulations 

  • Work habits should include: regular attendance, punctuality, teamwork, initiative, willingness to learn, dependability and promptness

  • In the absence of the Store Manager, manages the day-to-day operations as well as any employee related issues 


Accomplishes all tasks as appropriately assigned or requested by management 


  • Experience, Competencies and Education: High School or equivalent combination of education and experience is preferred

  • One year of experience in a related field is preferred 

Customer Service Skills 

Must possess and consistently demonstrate the ability and willingness to utilize excellent customer service skills

Language Skills 

Ability to read, analyze and interpret documents relating to store operations and sales 

Mathematical Skills 

Ability to perform basic mathematical equations is preferred 

Reasoning Ability 

Ability to follow instructions, adhere to policy, and make basic decisions


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